FAQs

General Questions

Being environmentally responsible is a core brand value for Luxya.

Luxya Yoga strives to cut down on environmental waste. Our yoga mats are made of 99% natural, biodegradable rubber and 1% recycled polyester. We ship yoga mats in recycled packaging to help cut down on unnecessary waste. Additionally, we try to limit the number of packing materials by emailing receipts in place of including packing slips inside each package. We also actively offset our carbon footprint and are proud to be a be a Carbon Neutral business and our products to be Climate Neutral Certified.

We are also members of 1% for the Planet where we donate 1% of our revenue every year to support sustainable eco projects globally.

Our environmental policy page has more details on our carbon neutral journey.

The short answer is our mats are very high quality, made with sustainable materials and are all certified 100% carbon neutral.

Our microfiber mats function as both a mat and hot yoga towel so you don't need to carry a mat and a towel to class. The microfiber top absorbs sweat and makes the mats perfect for hot yoga as well as any type of yoga practice.

All our mats feature a non-slip surface and unlike many other mats do not need to be sprayed with water to increase grip.

We are currently shipping all orders on time. Please check here for the latest updates.

Our yoga mats are free from all nasties, including latex, silicone, toxic glue, phthalates, PVC or chlorine.

Yes! Unlike other micro-fibre suede yoga mats on the market our mats are non-slip even when dry. We apply a unique eco-grip coating that helps you keep a solid grip no matter the pose.

Shipping and Delivery

We offer:

     - Free Shipping across Australia for all orders over $70 (2-5 working days)

     - 10$ Shipping across Australia for all orders under $70 (2-5 working days)

     - 15$ Express Shipping across Australia (Next day delivery to Metro areas)

     - International Shipping (3-10 days) at $25 for Travel mats and $50 for Luxury mats.

International shipping costs are calculated based on weight, therefore orders under 2kg (i.e. Travel mats) are charged at a flat rate of $25, and orders over 2kg (i.e. Luxury mats) are charged at a flat rate of $50. Please note that orders for multiple mats will sometimes incur extra shipping charges.

We ship to Australia. If you're interested in shipping outside of Australia we do that at cost. Please drop us a line and we'll help you out.

Please note that if you are ordering from outside of Australia, you will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery. Wandering Yogi is not liable for these charges. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.

Orders are dispatched either the same or next day from our warehouse based in Melbourne, Australia. Delivery times will depend on which shipping method you select and where the product is being shipped to.

     - Free Standard Shipping across Australia (2-5 working days)

     - Express Shipping across Australia (Next day delivery to Metro areas)

     - International Shipping (3-10 days)

Note ‚Äď for international deliveries there can be the occasional customs or courier delay which may occasionally affect the above delivery timeframes.

You will receive a purchase confirmation email once your payment has been processed.

Once the order has been dispatched you will receive a delivery confirmation email containing a delivery estimate, a tracking number and details for where you can track your order.

You will be notified if there will be a delay to your order.

Ordering

If you are looking for a specific item and it is showing as sold out, please get in touch via our ‚ÄúContact Us‚ÄĚ page and we will let you know when we expect more stock to arrive or organise a one-off custom mat. We would recommend making a purchase (which acts as a pre-order) to ensure that you are at the front of the queue and receive the item as soon as it is back in stock.

We love our customers and want them to be 100% happy. We pride ourselves on giving great customer service and would love the opportunity to put a smile on your face again or to make things right!  To receive a refund, customers must pay for shipment back to Luxya Yoga's headquarters. Once the item is received and the condition is approved by Luxya Yoga, the customer will be refunded for the amount of the item they purchased minus any shipping fees.

We accept Visa, Mastercard, American Express credit and debit cards. You can also pay via PayPal. All prices on our site are stated in Australian dollars (AUD) and US Dollars (USD).