Frequently Asked Questions
General Questions
Being environmentally responsible is a core brand value for Luxya.
Luxya Yoga strives to cut down on environmental waste. Our yoga mats are made of 99% natural, biodegradable rubber and 1% recycled polyester. We ship yoga mats in recycled packaging to help cut down on unnecessary waste. Additionally, we try to limit the number of packing materials by emailing receipts in place of including packing slips inside each package. We also actively offset our carbon footprint and are proud that as a business we are B Corp certified.
Our environmental policy page has more details on our carbon neutral journey.
The short answer is our mats are very high quality, made with sustainable materials and are all certified 100% carbon neutral.
Our microfiber mats function as both a mat and hot yoga towel so you don't need to carry a mat and a towel to class. The microfiber top absorbs sweat and makes the mats perfect for hot yoga as well as any type of yoga practice.
All our mats feature a non-slip surface and unlike many other mats do not need to be sprayed with water to increase grip.
Our yoga mats are free from all nasties, including latex, silicone, toxic glue, phthalates, PVC or chlorine.
Yes! Unlike other micro-fibre suede yoga mats on the market our mats are non-slip even when dry. We apply a unique eco-grip coating that helps you keep a solid grip no matter the pose.
Shipping & Delivery
We offer:
- Free delivery for all orders over $70 in Singapore
- $20 same day delivery
We ship to Singapore. If you're interested in shipping outside of Singapore we do that at cost. Please drop us a line and we'll help you out.
Please note that if you are ordering from outside of Singapore, you will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery. Luxya Yoga is not liable for these charges. If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.
You will receive a purchase confirmation email once your payment has been processed.
Once the order has been dispatched you will receive a delivery confirmation email containing a delivery estimate, a tracking number and details for where you can track your order.
You will be notified if there will be a delay to your order.
Ordering
If you are looking for a specific item and it is showing as sold out, please get in touch via our “Contact Us” page and we will let you know when we expect more stock to arrive or organise a one-off custom mat. We would recommend making a purchase (which acts as a pre-order) to ensure that you are at the front of the queue and receive the item as soon as it is back in stock.
We love our customers and want them to be 100% happy. We pride ourselves on giving great customer service and would love the opportunity to put a smile on your face again or to make things right!
To receive a refund, customers must pay for shipment back to Luxya Yoga's headquarters.
Once the item is received and the condition is approved by Luxya Yoga, the customer will be refunded for the amount of the item they purchased minus any shipping fees.
We accept Visa, Mastercard, American Express credit and debit cards. You can also pay via PayPal. All prices on our site are stated in Singaporean dollars (SGD).